FAQ

In the rare event that there is any problem with your delivery, you can be fully assured that we will do everything possible to make it right. We value and seek long-term relationships with our customers. All manner of concerns will be addressed to the best of our ability. We are a small team and organise ourselves to deliver great products and service. Please for any queries use the contact form on this website or our Furbies Pet Supplies Ballymena Facebook page. We will answer promptly and effectively.

Yes, you can. When checking out your items, select PICKUP from the delivery options. PICKUP LOCATION IS BALLYMENA AS STANDARD, IF YOU NEED TO PICK UP IN ANTRIM SHOP PLEASE SEND A CHAT MESSAGE OR EMAIL jonny@furbiesgroup.com We will aim to have it ready in 2 days, please wait for a notification before calling at: Furbies Doggy Daycare- Furbies Pet Supplies 12a Crankill Road BT43 5NL ttps://www.google.com/maps/uv?pb=!1s0x48604d4b4b311597%3A0xf13b389e876792cd!5sFurbies%20Pet%20Supplies!15sCgIgARICEAE

For Northern Ireland we currently send drivers out for delivery on a TUES WED AND THURS depending on your location. All this is explained as you go through the check out. More info on delivery can be found in the Delivery info section For Ireland your Items will be shipped via pacel force, we dont deliver on saturdays or sundays, so if you order on a Friday, we wont post until Monday, you wont recieve until Tues or Wed.

NO. We bulk order our FURBIES RAW who produce for us and carefully store the raw food we get from our fantastic supplier Castleraw Dog Foods who are a top class supplier. - local family run, raw dog food company. - Specialise in all things raw from tripe to chicken feet. Products range from 3KG frozen slabs to 1KG bags of meat or treats. DAERA approved and carry out product testing to ensure our product is at the highest standard. We also buy our frozen raw from Paleo Ridge, Naked Dog, Pro Dog Raw and locally made Kilrea Based Barkin Bistro who all make great quality products that your pets can enjoy. Our natural treats are from various suppliers in the UK which we have found to be the great quality and “most natural”, reasonably priced and what our own dogs seem to enjoy and benefit from the most.

Yes! We have covered this in further depth in our HYGIENE section Please ensure you take the advice on board. Its mostly common sense to be honest, but never the less, its important to keep yourself and family safe.

NEW !--- NOW SHIPPING TO THE REPUBLIC OF IRELAND! We currently only hand deliver using our vehicles in Northern Ireland To the following areas only: Antrim, Ballymena, Ballymoney, Ballycastle, Ballykelly, Bushmills, Ballintoy, Ballyclare, Cushendall, Castlerock, Carnlough, Cookstown, Carrickfergus, Coleraine, Castledawson, Dungiven, Dundonald, Newtownabbey, Greenisland, Garvagh, Holywood, Kilrea, Larne, Londonderry, Limavady, Maghera, Magherafelt, Portrush, Portstewart, Glenarm, Randalstown, Rasharkin. We can ship to Enniskillen, Fermanagh or Omagh area, simply check out over £99 in the basket as local Pickup and message your address and we will post your order to this area. Please ensure contact details are correct to help us make a smooth delivery incase our drivers needs to contact you.