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Store Policies

 

Cancelled Orders

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Please be aware that we may process orders the same day they are placed, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and it is not for delivery you will be refunded the amount of the order.

 

Because of the unique shipping and handling needs of frozen raw products, we are unable to except returns on these products without prior authorisation. If you have any questions or concerns please contact us.

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Local Store-to-Door Delivery

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We deliver raw frozen diets, raw meaty bones and other frozen products. Please let us know a suitable place to leave your package if no one is at home.

Returns

Privacy & Safety

https://app.termly.io/document/privacy-policy/c7ea60bf-13fb-4455-a8e5-e36b594a038a

Terms and Conditions

https://app.termly.io/document/terms-of-use-for-saas/8f1ba48a-7990-4ad0-aa71-4b2461758365

Cookie Policy

https://app.termly.io/document/cookie-policy/a7593626-a2fe-4c63-807f-db596516d8d0

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